Privacy Policy

Last updated: January 2025

Peel Region HVAC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us by phone.

Information We Collect

We may collect personal information when you:

Call the phone number listed on our website
Leave a voicemail
Interact with our website

The information collected may include:

Your name (if provided)
Your phone number
Call recordings
Call duration and time
General information related to your HVAC service inquiry

Call Recording

Calls made to or from Peel Region HVAC may be recorded for quality assurance, training, and lead verification purposes. By calling our number, you consent to call recording in accordance with applicable laws.

How We Use Your Information

We use collected information to:

Connect you with licensed HVAC professionals
Respond to service inquiries
Improve service quality
Monitor and verify call quality
Comply with legal obligations

Information Sharing and Disclosure

Peel Region HVAC is a referral service. We may share your information with independent, licensed HVAC professionals solely for the purpose of responding to your service request.

We do not sell, rent, or trade personal information to unrelated third parties.

Third-Party Services

We may use third-party services such as call tracking, analytics, and advertising platforms (including Google Ads) to operate our business effectively. These services may collect data in accordance with their own privacy policies.

Data Security

We take reasonable administrative and technical measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure.

Your Consent

By using our website or calling our phone number, you consent to the collection and use of your information as described in this Privacy Policy.

Access and Correction

You may request access to or correction of your personal information by contacting us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Peel Region HVAC
Phone: 647-905-5250